Last updated: July 7, 2025
Overview
StemSplitter sells one-time credit packs (Starter, Creator, Producer) that unlock paid features and credits for stem separation. This Refund Policy explains when refunds may be available.
Credit Packs
Credit packs are digital goods delivered immediately upon successful payment. Credits are added to your account as soon as Stripe confirms checkout. Each pack includes a fixed number of credits and a validity period shown at purchase.
Eligible Refunds
If you were charged but credits were not added to your account due to a technical error on our side, contact support@stemsplitter.online within 14 days with your account email and Stripe receipt. We will investigate and, if confirmed, refund the charge or grant the credits.
Non-Refundable Cases
We generally do not offer refunds if credits were successfully delivered, if separation jobs completed or failed due to unsupported files, user error, or terms violations, or if you simply changed your mind after purchase. Unused credits expire according to the pack validity period and are not convertible to cash.
Chargebacks
If you dispute a charge with your bank without contacting us first, we may suspend your account while the dispute is resolved. Please email support@stemsplitter.online so we can help before initiating a chargeback.
Contact
For refund requests or billing questions, email support@stemsplitter.online with your account email, purchase date, and a brief description of the issue. We aim to respond within 3 business days.